In which situation will Okta not update user attributes in a CSV import?

When performing a CSV import in Okta, user attributes will not be updated if the user is not present in Okta's directory. The purpose of a CSV import is to either create new users or update existing ones based on the data provided in the CSV file. If the user in question does not exist in Okta, there is no existing record to update; therefore, no changes can be applied.

This situation highlights the importance of verifying user existence within the Okta platform before attempting to import user attributes from a CSV file. It's critical to ensure that the user accounts intended for updates are already established in the Okta system; otherwise, the import process will not affect any non-existing accounts and no updates will be made.

Other scenarios, such as if the CSV file is empty, would prevent any import from occurring, and approvals are not directly related to the import process in terms of attribute updates. Also, an existing user from the last import does not hinder updates; it merely means the user should be updated with any new information provided in the current CSV file.